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  • Shipping & Delivery

    Toyland delivers only within Australia.

    We cannot accept orders from islands due to the high cost of delivering large items and the difficulty with arranging returns. 

    We do offer click and collect.

    Toyland uses Australia Post exclusively to ensure your delivery is fast and affordable.

    Shipping Fees

    Shipping fees are calculated based on the weight and dimensions of the products you order as well as your delivery location.

    Shipping fees are shown in your cart at checkout.

    Estimated Delivery Times

    The majority of orders are dispatched from our warehouse within 48 hours.

    We estimate your order will be delivered to you within the below time period:

    Shipping Times

    We will always do our best to deliver within the estimated timeframes but these they are not guaranteed. During Sale Events and Christmas additional delays may be experienced.

    PO Boxes, Parcel Lockers & Post Offices

    Toyland is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

    Delivery to Remote Areas

    If you live in a remote area of Australia and delivery is limited to your home address, our carriers will deliver your goods to the local depot or delivery location. If this is the case our Customer Service team will contact you in regards to collecting your goods from the nominated collection point.

  • Returns & Replacements

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Changing your mind

    If you change your mind we accept returns as long as the following conditions are met:

    • The item is returned in a saleable condition with the original packaging, with all pieces intact.
    • Proof of purchase e.g. receipt, order confirmation or credit card statement, is provided

    A restocking fee may be charged for large items.

    A refund will be applied to the card that was used to make the payment.

    In the event that you change your mind and the item is unboxed or partially assembled, Toyland is unable to offer a refund so please take your time when making your choice to avoid any inconvenience at a later date. To return an item, please contact us.

    Returning an item to toylandonline.com.au

    If the item you purchased is faulty, does not match the description or is not fit for the purpose specified, we will gladly assist you in repairing, replacing or refunding the product. Please call 03 5339 5626 and have either your emailed order confirmation or packing slip for the product available to you. The customer service line will take your details and the item details and organise for them to be replaced or repaired.

    If a refund is preferred, please make sure to have your order confirmation or packing slip handy. A refund will be applied to the card that was used to make the payment.

    Returning an item to a Toyland Store

    If the item you purchased is faulty, does not match the description or is not fit for the purpose specified, we will gladly assist you in repairing, replacing or refunding the product. 
    Please visit the customer service counter in store and have your proof of purchase either in the form of your emailed order confirmation, receipt or packing slip available. The customer service assistant will help you in then arranging a repair, replacement or refund.

    If you change your mind we accept returns to any Toyland store as long as the following conditions are met:

    • The item is returned in a saleable condition with the original packaging, with all pieces intact.
    • Proof of purchase e.g. receipt, order confirmation, packing slip, credit card statement, is provided

    A refund will be applied to the card that was used to make the payment.

    In the event that you change your mind and the item is unboxed or partially assembled, Toyland may be unable to offer a refund so please take your time when making your choice to avoid any inconvenience at a later date.

    Warranties

    Many of the products that are sold on the Toyland website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer. Generally you will be able to find their contact details on the item packaging however If you are unable to locate the contact details of the manufacturer please don’t hesitate to contact us and we will be happy to pass on their details.

    Toyland Recalled Products

    Nothing is more important than the safety of your children. To that end, we will gladly accept returns on recalled items. If you choose to return your item to toylandonline.com.au via contacting us, a refund will be processed to the original method of payment as long as the item is accompanied by your proof of purchase in the form of your emailed order confirmation, receipt or packing slip. No restocking fee will apply in the case of product recalls. If you choose to return the item to one of our retail stores, a refund will be processed to the original method of payment if you have your order confirmation, receipt or packing slip, or to a Toyland gift voucher if you do not have your proof of purchase handy.